Who we are
Custom Gable Vents Inc. is a family-owned business at 3895 American Way, Suite C, Idaho Falls, ID 83402. This policy covers customgablevents.com.
Information we collect
Most of what we collect is what you choose to send us:
- Contact form: your name, company, email, phone number, city, state, ZIP code and your message.
- Quote requests and the price builder: your name, email, phone number, ZIP code, the vent details you choose (shape, size, material, color, mounting) and any notes.
- Orders: when you check out with PayPal, PayPal shares the name, email, phone number and shipping address on the order with us so we can build and ship it. We never see or store your card or bank details; PayPal handles payment.
- Price builder activity: when you use the price builder we record the vent you priced, the price shown, and whether you printed the quote, added it to your cart or sent a request. We also record your device type (phone, tablet or computer) and your approximate city and state, worked out when the page loads. We don't record your name, email or IP address with this activity, and we keep it for 12 months to understand how the builder is used.
How we use it
We use your information to answer your questions, prepare quotes, build and ship your order, and contact you about it. We do not sell, rent or trade your information, and we don't add you to a mailing list.
Companies that help us
A few trusted services handle information for us, only to run this website and your order:
- PayPal processes payments (PayPal's privacy statement).
- Cloudflare hosts the website and protects it from attacks.
- Resend delivers the emails sent from our contact and quote forms to our inbox.
- YouTube shows our product videos. We use YouTube's privacy-enhanced mode, so YouTube does not set cookies until you play a video.
Cookies and your cart
We don't use advertising or tracking cookies. Your shopping cart is saved in your own browser (local storage) so it is still there when you come back; it is not sent to us until you check out. You can clear it any time by emptying the cart or clearing your browser data. The price builder keeps a random visit number in your browser until you close the tab, so we can count a visit once; it isn't a cookie and isn't linked to your name.
How long we keep it
We keep quote and order records as long as we need them to serve you, support your vents and meet tax and accounting requirements.
Your choices
You can ask us to see, correct or delete the information we have about you. Call or email us using the details at the top of this page.
Children
This website is meant for adults buying building products. We do not knowingly collect information from children under 13.
Changes to this policy
If we change this policy, we will post the new version on this page with a new effective date.